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Hiring For Service Desk Analytics Supervisor - DXC Technology

5 - 10 Years


Not Disclosed by Recruiter

Posted: 51 days ago

Job Description


Greeting from DXC Technology!!

we are currently looking for Service Desk Analyst

Experience: 5 - 10 Years
Job Role: Service Desk Analytics - Individual contributor
Location: Electronic city - Bangalore
Domain: Global IT Helpdesk / Global service Desk / ITIL Concepts

Job Description:

We are looking for Service Desk analytics Supervisor to join our growing team of data analytics experts and manage the processes and people responsible for accurate data collection, processing, modeling and analysis.

The Service Desk analytics Supervisor will work closely with leaders across product, sales, and marketing to support and implement high-quality, data-driven decisions.

Must have excellent communication & stakeholder management skills; Leading a team of 10 to 12 members. Hands on experience in Microsoft Products(MS Team, PowerBI, Outlook; Excel, PowerPoint, Word) & deep analysis skills

Working knowledge of data mining principles: predictive analytics, mapping, collecting data from multiple data systems on premises and cloud-based data sources.

Strong SQL skills, ability to perform effective querying involving multiple tables and subqueries.

Understanding of and experience using analytical concepts and statistical techniques: hypothesis development, designing tests/experiments, analyzing data, drawing conclusions, and developing actionable recommendations for business units.

Experience and knowledge of statistical modeling techniques: GLM multiple regression, logistic regression, log-linear regression, variable selection, etc.

Experience writing advanced SAS code statements, models, and macros.

Experience working with and creating databases and dashboards using all relevant data to inform decisions.

Strong programming skills with querying languages: SLQ, SAS, etc.

Experience with big data tools: Teradata, Aster, Hadoop, etc.

Experience with data visualization tools: PowerBI, Tableau, Raw, chart.js, etc.

Experience with R, Python, Splunk and other analytics tools will be added advantage.

Interested candidates kindly share your updated CV to with given below details:-

Current Org:
Notice Period:
Relevant Exp (service desk):
Expected CTC:
Any Certifications:


Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Role: Associate/Senior Associate -(Technical)
Employment Type: Full Time, Permanent

Company Profile

DXC Technology India Private Limited
DXC is the world¢¢s leading independent, end- to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billion company with a 60-year legacy of delivering results for thousands of clients in more than 70 countries. Our technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions.
As the world¢¢s leading independent, end-to- end IT services company, we are uniquely positioned to lead digital transformations , creating greater value for clients, partners and shareholders, and presenting growth opportunities for our people. We are among the world¢¢s best corporate citizens.
We have 155,000 employees in more than 70 countries, serving some 6,000 clients. We tap into global talent, powerful next-generation IT solutions and extensive partner relationships to help clients transform digitally and seize opportunities.
Our extensive partner network helps us drive collaboration and leverage technology independence. We have established more than 250 industry-leading global Partner Network relationships, including 15 strategic partners: Amazon Web Services, AT&T, Dell EMC, HCL, Hitachi, HPE, HP, IBM, Lenovo, Micro Focus, Microsoft, Oracle, PwC, SAP and Service Now.
Application Services, Banking, Big Data, Business Services, Cloud Services, Healthcare, Cybersecurity, Insurance, Mobility and IoT, Life Sciences, Manufacturing, Retail, and Travel and Transportation. DXC provides information technology and consulting services to businesses and governments. The company operates in more than 70 countries and trades on the New York Stock Exchange and is a component of the S&P 500 index.
DXC India is ramping up its headcount across its offices in India (Chennai,Hyderabad, Noida, Bangaluru, Indore and Mumbai ). Currently we are looking for professionals with following skill sets to join our Global Team.
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Contact Details

Recruiter Name:Naveen Kumar N

Contact Company:DXC Technology India Private Limited