Greeting from DXC Technology!!
we are currently looking for Service Desk Analyst
Experience: 5 - 10 Years
Job Role: Service Desk Analytics - Individual contributor
Location: Electronic city - Bangalore
Domain: Global IT Helpdesk / Global service Desk / ITIL Concepts
We are looking for Service Desk analytics Supervisor to join our growing team of data analytics experts and manage the processes and people responsible for accurate data collection, processing, modeling and analysis.
The Service Desk analytics Supervisor will work closely with leaders across product, sales, and marketing to support and implement high-quality, data-driven decisions.
Must have excellent communication & stakeholder management skills; Leading a team of 10 to 12 members. Hands on experience in Microsoft Products(MS Team, PowerBI, Outlook; Excel, PowerPoint, Word) & deep analysis skills
Working knowledge of data mining principles: predictive analytics, mapping, collecting data from multiple data systems on premises and cloud-based data sources.
Strong SQL skills, ability to perform effective querying involving multiple tables and subqueries.
Understanding of and experience using analytical concepts and statistical techniques: hypothesis development, designing tests/experiments, analyzing data, drawing conclusions, and developing actionable recommendations for business units.
Experience and knowledge of statistical modeling techniques: GLM multiple regression, logistic regression, log-linear regression, variable selection, etc.
Experience writing advanced SAS code statements, models, and macros.
Experience working with and creating databases and dashboards using all relevant data to inform decisions.
Strong programming skills with querying languages: SLQ, SAS, etc.
Experience with big data tools: Teradata, Aster, Hadoop, etc.
Experience with data visualization tools: PowerBI, Tableau, Raw, chart.js, etc.
Experience with R, Python, Splunk and other analytics tools will be added advantage.
Interested candidates kindly share your updated CV to email@example.com with given below details:-
Relevant Exp (service desk):
Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Role: Associate/Senior Associate -(Technical)
Employment Type: Full Time, Permanent