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Technical Voice Support

From 1 to 3 year(s) of experience

Bangalore/Bengaluru

₹ Not Disclosed by Recruiter

Posted: 48 days ago

Job Description

ROLE: Technical Support Engineer L1

Profile:

  • Troubleshooting Hardware / Networking/OS related queries of our global customers Over the Phone which involves working in different time zones
  • Take calls from Global customers and initiate the right response to them, positively and professionally
  • Provide remote solutions to problems, probe problems, and explain the solution in such a way that non-technical users understand
  • Willing to work in night shifts; Excellent written & spoken communication skills

Responsibilities

  • Answer contacts promptly and professionally
  • Log/Validate all contacts Call Handling Database
  • Resolve a high percentage of customer problems using the relevant tools and systems
  • Manage end to end all calls logged, providing regular updates to customers on-call status
  • Complete follow-on actions as appropriate
  • Invoke Escalation Procedures within defined time frames
  • Adhere to Policies & Procedures
  • Work to achieve individual and team goals
  • Protect confidential and sensitive information and materials
  • Observe strict compliance to licensing, copyright, and trademark legislation
  • Accomplish other duties as required
  • High Technical skillsets & Hands-on technical support experience
  • Ability to manage commitments to customers, managers, etc.
  • Work for Rotational Shifts including Night Shifts.

Requirements

  • Bachelor's Degree in any stream.
  • Good communication skills
  • 1 to 3 years of experience in Technical Voice Porcess
  • Comfortable to work in rotational shifts including night shifts.



Industry: BPO / Call Centre
Functional Area: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employment Type: Full Time, Permanent

Education:UG -Any Graduate
PG - Any Postgraduate

Company Profile

DXC Technology
DXC.technology
DXC is the world€™s leading independent, end- to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billion company with a 60-year legacy of delivering results for thousands of clients in more than 70 countries. Our technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions.
As the world€™s leading independent, end-to- end IT services company, we are uniquely positioned to lead digital transformations , creating greater value for clients, partners and shareholders, and presenting growth opportunities for our people. We are among the world€™s best corporate citizens.
We have 155,000 employees in more than 70 countries, serving some 6,000 clients. We tap into global talent, powerful next-generation IT solutions and extensive partner relationships to help clients transform digitally and seize opportunities.
Our extensive partner network helps us drive collaboration and leverage technology independence. We have established more than 250 industry-leading global Partner Network relationships, including 15 strategic partners: Amazon Web Services, AT&T, Dell EMC, HCL, Hitachi, HPE, HP, IBM, Lenovo, Micro Focus, Microsoft, Oracle, PwC, SAP and Service Now.
Specialties
Application Services, Banking, Big Data, Business Services, Cloud Services, Healthcare, Cybersecurity, Insurance, Mobility and IoT, Life Sciences, Manufacturing, Retail, and Travel and Transportation. DXC provides information technology and consulting services to businesses and governments. The company operates in more than 70 countries and trades on the New York Stock Exchange and is a component of the S&P 500 index.
DXC India is ramping up its headcount across its offices in India (Chennai,Hyderabad, Noida, Bangaluru, Indore and Mumbai ). Currently we are looking for professionals with following skill sets to join our Global Team.
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Contact Company:DXC Technology